AMU - Telephone

AMU Telephone FAQs

Q.  What is AMU Telephone Service?

A.  AMU Telephone can provide you with local telephone service, local long distance service within your calling area, and other telephone services.

Q.  How much is AMU Telephone Service?

A.  Residential service is $13.50 per month. Each residential line is also subject to a $4.50 subscriber single line charge, or a $7.00 Multi Line charge; a $1.00 E-911 surcharge; a FUSC charge, and taxes.

Business service is $31.25 per month. Each business line is also subject to a $4.50 subscriber single line charge, or a $7.00 Multi Line charge; a $1.00 E-911 surcharge; a FUSC charge, and taxes.

Q.  Is there a fee to switch to AMU Telephone Service?

A.  First-time AMU Telephone customers will not be charged a fee when they switch from another provider, although a deposit may be required.

Q.  Can I keep my current 295 telephone number?

A.   You may keep your same phone number with a 295 prefix when switching to AMU Telephone service. AMU does not charge for porting your 295 telephone number to its system. You may also choose to take a new phone number with a 395 prefix.  Phone numbers with 295 and a 395 prefixes are considered local calls.

Q.  Who can get AMU Telephone Service?

A.   Anyone living within the Algona city limits, nearby subdivisions, and Oak Lake may get AMU Telephone service. Feel free to contact AMU at 295-3584 if you have questions on whether you can receive AMU Telephone service.

Q.  What if I have a problem with AMU Telephone Service?

A.  Make sure your phones in the house, garage and basement are on the hook and check all connections. Look for wires that are cut or exposed to water. If you continue to have a problem, contact AMU’s Technical Support Line at 295-6901. It is available 24/7 365 days a year.

Q. What if someone is having a issues calling me?  

A. Some AMU Telephone customers have experienced Rural Call Completion issues created by Least Cost Routing (LCR).  You may have been affected by LCR if you have experienced any of the following: 

    • Someone tells you they tried to call you but your phone never rang.
    • Someone tells you they tried to call you and the phone rang on their end, but didn't ring on yours.
    • A call came through but the quality was poor.
    • A call came through but the Caller ID was incorrect.

Algona Municipal Utilities strives to provide excellent customer service. However, people who live in rural areas have reported that calls to them are not getting through or are coming through at very low quality.

The Rural Call Completion issue is a nationwide epidemic that negatively affects our community, businesses, public safety, and our relationship with our customers. 

Rural Call Completion issues start with the long distance telephone company or wireless provider used to make the call, not your local telephone company. The problem can only be resolved by the long distance telephone company or wireless provider of the person who makes the call. 

Long distance carriers or wireless providers responsible for transporting calls use "Least Cost Routing" (LCR) to minimize costs by passing calls in a "hot potato" fashion. Essentially, the call is passed from the long distance carrier or wireless provider to another carrier that will transport the call for the lowest cost. However, this second carrier might pass the call to another carrier searching for the lowest cost. Calls may be passed on in this fashion many times. In some cases the calls become looped in the network and are never completed. In other cases, the calls are delivered via a low quality network which results in poor voice quality.

Q.  Why do I hear other people talking when I am using my cordless phone?

A.   Try changing the channel on the cordless phone. If you still have problems, try using a non-cordless phone.

Q.    What is the Local Calling Region?

A.     Luverne, Wesley, and Whittemore