AMU - The Company

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Filing a Customer Complaint

As a customer of Algona Municipal Utilities, help is available to you in resolving possible complaints about your electric and water service. You can contact a utility representative at the following address and telephone number

 

Algona Municipal Utilities

104 West Call Street

Algona, Iowa  50511

(515) 295-3584

 

Our representatives are available Monday through Friday, 7:30 AM – 4:30 PM.

If your complaint is related to service disconnection, safety, or renewable energy and Algona Municipal Utilities does not resolve your complaint you may request assistance from the Iowa Utilities Board, 1375 E Court Avenue, Des Moines, IA  50319-0069, (515) 725-7321 or toll-free (877) 565-4450. Email: customer@iub.iowa.gov, Website: https://iub.iowa.gov/utility-complaints-or-inquiries.